See what CBS News and Carter Oosterhouse had to say about Heather Road's Ethan Modular Couch and Seneca Dining Set on CBS' The Early Show - Click link to see!                           Heather Road Products Featured on HGTV's Carter Can Show. See Testimonial Page for more information!          Shop Furniture Sets for Increased Savings!              Heather Road Products Featured on FOX's Kitchen Nightmares!
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Q.Do you guarantee your products?
A.Yes, Heather Road is so confident in our products that we offer a two-level guarantee to the original purchaser on all our products. First we offer a 30-day money back guarantee on all products for any reason. We then have a second level warranty on construction. In the unlikely event that you have an issue with your product, simply contact us and we will immediately solve your issue by repair or replacement. Please see limitations below. See below for details.

All Heather Road Products

30-day money back guarantee:
If you are unsatisfied with your purchase, for any reason, simply contact Heather Road for a full refund. We will even cover the return shipping costs. Please see limitations below.

Teak, Wicker, and Aluminum Products

1-year limited warranty for manufacturer defects

Beach Front High-Density Polyethylene (HDPE) Products

15-year warranty for excessive color fading and discoloration. Warranty does not cover color fading or discoloration caused by chemicals or cleaning products.

5-year limited residential warranty for manufacturer defects

Sunbrella® Brand Fabric

5-year limited manufacturer's warranty. Click here for details.

Sunbrella® is a registered trademark of Glen Raven, Inc.

Real Flame Products

90-day limited warranty

Eco Patio Furniture Covers

3-year limited warranty

Limitations

Heather Road does not cover furniture or products that have been modified, misused, abused, or by force majeure. Heather Road is not liable for weathering, checking on the end grain, or wear and tear due to normal use. Heather Road is not responsible for improperly assembled furniture or products by the consumer.



Q. How do you calculate Shipping Charges?
A. All shipping costs, to any point in the continental US that are serviceable by UPS or Fed Ex is included within the price of the product. There will be an additional shipping fee for all other locations. Please contact us for a firm quote.


Q. Do you ship to Canada, Mexico, and other International Locations?
A. YES! Heather Road has recently begun to ship furniture items outside the United States. All items shipping to International Destinations will have an additional fee to cover shipping, customs, duties, taxes, and other fees. Please contact us for a firm quote.

Unfortunately we cannot ship any Real Flame Fireplaces or Fuel outside the contiguous United States.


Q. Are there any taxes or additional fees?
A. There are no added fees on any Heather Road products. What you see is what you pay. The only possible additional charges would be for shipments to the state of California which will add applicable Sales Tax. There may also be additional shipping charges if your ship to location is not serviceable by UPS or FedEx or is located outside of the United States.


Q. Who do you use for Shipping?
A. In most cases we use either UPS or FedEx. However we review every shipment to find the most economical, safe, and efficient carrier for your particular need and may use another carrier when warranted.


Q. Will I have to assemble my furniture?
A. Depending on which product you choose, you may need to assemble your item when it arrives. We try to ship most of our products unassembled so that shipping costs remain low.

Each piece that is shipped unassembled is pre-fitted to ensure ease of assembly and comes with all the hardware required. All you will need is a rubber mallet and a large flat head screwdriver. No drills or other power tools are necessary.


Q. How is the material in your products sustainable?
A. Our entire product line uses either plantation grown timber or materials that can be easily recycled.

Teak
There is a lot of confusion in the furniture industry about Teak wood. You will hear from many of our competitors that their teak is Plantation Grown Grade A, while others will claim it is products are produced trees that are 30, 40 or 50 years old.

We at Heather Road would like to offer you the most honest answer to this question

In reality, all teak used in the manufacturing furniture from Indonesia is Plantation Grown. All Plantation grown teak from Indonesia is owned and managed by Perum Perhutani an Indonesian Government agency.

The Teak used in our products is exclusively from Perum Perhutani which means that it comes from plantation forests where strict re-forestation practices are in use. Heather Road ensures that none of our Teak wood comes from old growth forests or natural rain forests.

Polyethylene Synthetic Wicker
Heather Roads synthetic wicker is made from high quality, durable and easy to clean Polyethylene.

Polyethylene is easily recyclable and is used in many common products such as water bottles and containers.

Aluminum
Aluminum is a strong, rust proof material that is highly recyclable. In fact, it is so environmentally friendly that the U.S. alone recycles 1.6 million pounds of aluminum each year just in soda cans alone.

For more information on the benefits of aluminum based products, please use this link to the International Aluminum institute.

http://www.world-aluminum.org/About+Aluminium/Benefits

Stainless Steel
Stainless Steel is one of the most recycled materials in the world. In fact, most items made from stainless steel are made from 60% recycled material.

For information on stainless steel recycling, please use the link below, published by the International Stainless Steel Forum.

http://www.worldstainless.org/ISSF/Files/Recycling/Flash.html


Q. Where are your products manufactured?
A. The majority of our products are manufactured in Central Java, Indonesia.

This region in Indonesia is renowned for its expertise in furniture manufacturing as well as the ability to provide high quality sustainable material.

Products manufactured in other regions will be noted on the product's webpage.


Q. How do you keep your prices so low?
A. We keep our prices low by managing every aspect of our business.

We have designed our business from the ground up using proven Industrial Engineering principles that optimizes every aspect of our business, from material selection, engineering and manufacturing; to packaging, shipping, inventory, and of course, customer service.

What does that mean? It means that we are efficient! We do not have multiple locations, we do not produce obsolete or slow moving inventory, we keep our waste to a minimum, and we use data systems whenever possible to keep track of our performance which keeps our costs low and our processes efficient.

We hope that all the hard work we put into our systems will be evident in every step of your experience with us. We are confident that your experience with Heather Road will be exceptional and one that you will tell your friends about us.


Q. Can I leave my Heather Road products outside in the rain and sun?
A. Yes! All Heather Road Outdoor products are made from materials that can withstand the weather. See below for details about each material.

Teak
Yes! Teak is the preferred wood for all outdoor products. In fact, Teak is the wood of choice of ship builders because of the woods amazing properties to protect it from moisture, rot, insects, rain, snow, sun, and frost.

Teak wood contains a high level of naturally occurring oil and silica, which gives teak its natural beauty and its long lasting nature.

All Weather Wicker
Yes! Heather Road's All Weather Wicker products are made from Aluminum and Polyethylene fibers both of which stand up to the harsh environment.

The Aluminum frame provides a strong and rust proof frame as the foundation. The polyethylene fiber is not painted, but rather the color is the material and is UV resistant allowing the color to withstand direct sunlight for many years. The fibers also withstand the heat and cold and will not become brittle or crack.

Stainless Steel
Yes! Stainless Steel is also a material that can withstand the weather. Stainless Steel is rust proof and provides a shiny mirror finish that will last forever. Stainless Steel is not painted nor plated, thus no dulling, peeling, or flaking will occur.

Batyline and Textilene Mesh
Yes! Batyline and Textilene mesh are extremely durable and high quality materials consisting of a polyester fiber which is coated with PVC. They are almost impossible to tear thanks to their strong polyester fiber core. Their 100% synthetic materials make it resistant to rot and mildew and are highly resistant to UV radiation which allows its color to withstand fading over many years. The open weave design allows water to easily slip through rather than pooling on the surface.

High-Density Polyethylene (HDPE) Products
Yes! HDPE recycled material is extremely durable and resists color fading due to the sun and rain. The product never requires painting, is resistant to salt and chlorinated water and will never rot.

Sunbrella® Fabrics
Yes! Sunbrella fabrics are durable against color fading caused by the sun or atmospheric chemicals. This fabric also is extremely stain resistant and can even be cleaned with bleach so even those stubborn stains and mildew are no match for Sunbrella brand fabrics.


Q. How can I keep my Teak Furniture from turning grey?
A. To maintain the honey-brown color, simply apply Teak oil every 6 to 12 months. We would suggest, however, that you allow your furniture turn its natural grey so that you may enjoy the low maintenance properties of natural teak furniture.

Applying teak oil is merely cosmetic and does not extend the life of your furniture.


Q. How do I clean my Heather Road furniture?
A. All Heather Road outdoor products require little to no maintenance whatsoever. To clean any of your Heather Road products just lightly scrub with a mild soapy solution and rinse with clean water.

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